Privacy Policy for Chatbotfactory.app

Effective Date: 10/09/2024

Last Updated: 10/09/2024

At Chatbotfactory.app, developed by Gazelle Labs LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you connect your business WhatsApp accounts to our chatbot platform.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

1. Information We Collect

We collect the following types of information when you use our service:

a. Business WhatsApp Account Data

• Account Information: When you connect your business WhatsApp account to our platform, we collect basic account details such as your WhatsApp number, profile name, and business information.
• Message Data: Our service processes the messages sent to and from your WhatsApp account in order to respond to your customers. This may include text, images, audio, videos, and other media exchanged via WhatsApp.

b. User Information

• Registration Information: When you sign up for our service, we may collect your name, email address, company name, and payment information.
• Usage Data: We may collect technical information about your use of the platform, including IP address, browser type, operating system, and usage logs (e.g., timestamps, message logs, interaction patterns).

c. Third-Party Integrations

When you connect third-party services to our platform (such as WhatsApp Business API), we may collect data through those integrations, including account credentials, API keys, and related business information.

2. How We Use Your Information

We use the collected information in the following ways:

a. To Provide and Improve Our Services

• Facilitate chatbot responses to WhatsApp messages.
• Provide customer support and troubleshoot issues.
• Analyze and improve platform performance, user experience, and features.

b. To Ensure Security

• Detect and prevent fraud, unauthorized access, and abuse of our platform.
• Maintain the security of your account and communications.

c. To Comply with Legal Obligations

• Fulfill any legal obligations or requests from regulatory authorities.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with third parties in the following circumstances:

a. Service Providers

We may share your information with trusted service providers who assist us in delivering the services, such as hosting, data storage, and analytics providers. These providers are bound by confidentiality agreements.

b. Legal Compliance

We may disclose your data if required to comply with legal obligations, such as a court order or subpoena, or to protect our rights and safety, or that of others.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring company.

4. Data Security

We implement a range of security measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Message data from WhatsApp conversations is retained only for as long as it is required to provide chatbot responses unless you choose to store it for further use.

6. Your Data Rights

Depending on your location, you may have the following rights concerning your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to correct or update inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal data, subject to legal obligations.
• Objection: You can object to certain uses of your personal data, such as direct marketing.
• Portability: You may request a copy of your data in a machine-readable format for transfer to another service.

To exercise these rights, please contact us at contact@gazellelabs.co.

7. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services before sharing your data.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

If you are accessing our services from outside the country where our servers are located, please be aware that your data may be transferred to and processed in countries with different data protection laws than your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates via email or platform notifications. Your continued use of the service after such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Gazelle Labs LLC
Email: contact@gazellelabs.co
Address: 312 W. 2nd St #4579, Wyoming

By using our service, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.